Customer Experience | The Little Things

Learning from past experiences, we have come to understand the importance of not overlooking the small details. Our Customer Experience Manager, Laurence Fox, highlights how every interaction, no matter how small, can significantly impact our clients. By customising our interactions to suit the unique needs of each client and always putting them first, we're demonstrating our understanding of how these seemingly minor details can make our clients feel truly valued. It's about more than just working on a project; it's about building memorable relationships with our clients, founded on trust.

Listen to Laurence's stories on the importance of The Little Things.

Latest News

I am Kapitol: Maddy Woolrich

I am Kapitol: Maddy Woolrich

Maddy Woolrich has become Kapitol’s first graduate to step into an Assistant Site Supervisor role, read more to discover how she's been supported with this.

Read More
Bridging Now to Next: NRW 2025

Bridging Now to Next: NRW 2025

Reflecting on building relationships and communities that value Aboriginal and Torres Strait Islander peoples, histories, cultures, and futures.

Read More
Kapitol Projects Finalists in Urban Developer Awards 2025

Kapitol Projects Finalists in Urban Developer Awards 2025

Kapitol's commercial & residential construction projects, Scape & Maison Bâtard, are finalists in The Urban Developer Awards 2025 for industry excellence.

Read More
See more news